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Can I see some of your other custom made pieces?
How much is shipping?
Is your jewelry Hypo-Allergenic?
Do you make all your jewelry?
Can I custom order something?
How long will it take for my item to arrive?
Do you ship items outside of the U.S.A.?
Do you allow returns?
My item was lost in the mail. What should I do?
My item arrived broken, what should I do?
Will my item arrive looking as it did in the photograph?
Can my item be sized?
What is Sterling Silver Overlay?
What is Karat Gold Overlay?
How do I know when my payment has cleared?
Do you offer local pick up?


Can I see some of your other custom made pieces?
To view my custom made pieces please visit my pinterest page by copying the following url and pasting it into your browswer. https://www.pinterest.com/xmarshallm/my-work-petite-bijoux-chic-wearable-art/

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How much is shipping?
Shipping is free to the United States and U.S. Possessions and Territories. Shipping includes insurance with a tracking number available upon request.

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Is your jewelry Hypo-Allergenic?
Yes, all of our jewelry is lead and nickel free.

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Do you make all your jewelry?
Yes, each item is one of a kind and is hand made.

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Can I custom order something?
Yes, I take custom orders. Everything is available in custom size, color, gemstones, beads, and other materials. However custom orders are non-returnable.

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How long will it take for my item to arrive?
In-stock pieces will be shipped within 48 hours of payment receipt. For custom made items times may vary to make the item, please inquire about length of time for your unique piece.

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Do you ship items outside of the U.S.A.?
No, We only ship to the U.S.A. due to customs and insurance. We do ship to U.S. Territories and Possessions

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Do you allow returns?
Yes, please inspect your order upon delivery. If you are unsatisfied for any reason, you may return any item for a refund of the purchase price. You must notify me via email of intent to return within 4 days of receipt of your order. Buyer is responsible for return shipping costs as well as initial shipping fees.

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My item was lost in the mail. What should I do?
All items include postal insurance. An item is considered lost after 30 days of non-receipt. An insurance claim may be filed by contacting me. We are not responsible for any item that the delivery confirmation shows the package was delivered.

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My item arrived broken, what should I do?
All items are insured. Please contact me. Please send me a picture of the broken item and save all original package and packaging until further notice.

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Will my item arrive looking as it did in the photograph?
My items are photographed in natural sun light. There may be slight variation in colors depending upon the settings on your monitor.

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Can my item be sized?
As each piece is made by hand all pieces can be custom sized or colored to suit you.

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What is Sterling Silver Overlay?
Sterling Silver Overlay is a base metal (usually pewter) heavily coated with Sterling Silver.

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What is Karat Gold Overlay?
karat Gold Overlay is a base metal (usually brass or pewter) coated with gold.

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How do I know when my payment has cleared?
If you use paypal instant payment your payment has cleared when you submit it. Echecks from paypal take a few days to clear. Paypal will notify you when your payment clears. I will also notify you of shipment. If you sent me a money order, I will email you to notify you that I have received it and am shipping your item.

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Do you offer local pick up?
Yes, clients visit my studio daily. Cash only for new client local pick up.

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Last Updated: 22 Feb 2017 08:34:05 PST home  |  about  |  terms  |  contact
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